EMEA Operations Director

About the Role:\n\nReporting to the Alliance Director you will lead the operational delivery of one of EMEA's most prestigious integrated facilities management accounts in the technology sector. This is a rare opportunity to direct operations across a world-class portfolio spanning prestige corporate headquarters, innovation campuses, and cutting-edge Labs - shaping the workplace environments where the next generation of technology is conceived, built, and brought to life.\n\nWhat You'll Do:\n \nStrategic & Operational Leadership \n\nOwn the EMEA operational delivery strategy, translating the alliance vision into actionable regional plans that drive performance, innovation, and client satisfaction\nDirect operations across 40+ locations encompassing prestige offices, data centres, innovation labs, and specialist Labs facilities requiring bespoke operational protocols\nLead and develop a team of Regional/Country Operations Managers and specialist engineers, building a high-performance culture of accountability, collaboration, and\ncontinuous improvement\nServe as the senior escalation point for all operational matters, ensuring rapid resolution and proactive risk management across the portfolio \nPerformance & Commercial Excellence\n\nDrive consistent achievement and outperformance of contractual KPIs/SLAs across all EMEA locations, implementing robust governance and performance management frameworks\nOwn regional P&L accountability, managing operational budgets, identifying cost efficiencies, and delivering measurable value to the client and the business\nLead capital planning and project delivery for the region - identifying lifecycle investment needs, preparing business cases, and overseeing execution of capital programmes\nDevelop and manage the regional supply chain strategy including vendor procurement, RFP management, contract negotiation, and ongoing performance management of subcontractors \nSafety, Compliance & Sustainability\n\nChampion a zero-harm safety culture across all operations, ensuring full compliance with local regulations, client standards, and industry frameworks (ISO 14001, ISO 45001, ISO 50001)\nDrive the sustainability and net-zero agenda - implementing energy management programmes, monitoring utility consumption, and delivering against ESG targets and science-based reduction commitments\nEnsure regulatory compliance across 20 jurisdictions, maintaining expert awareness of varying national codes, fire & life safety requirements, and environmental legislation \n\nInnovation & Client Partnership\n\nAct as a trusted advisor to the client's EMEA Workplace leadership team - bringing market intelligence, operational innovation, and thought leadership that elevates the partnership\nDrive digital transformation of FM operations: CMMS/CAFM optimisation, IoT sensor deployment, predictive maintenance, and data-driven decision making\nDevelop and embed operational playbooks, standard operating procedures, and best-practice frameworks that ensure consistency and scalability across the portfolio\nLead mobilisation and integration of new sites into the account, ensuring seamless transition and rapid achievement of steady-state operational maturity\n\nWhat You'll Need:\nDegree in Engineering, Facilities Management, Business, or related discipline\nHeld roles within Senior FM/operations leadership, with demonstrable experience at Director level on large-scale IFM accounts\nProven multi-country/multi-site operational management across EMEA (minimum 10+ locations)\nTrack record managing portfolios of £30M+ annual operational spend\nExperience in technology sector, life sciences, or similarly complex/high-specification environments\nStrong commercial acumen - P&L ownership, budget management, and contract governance\nExperience leading teams of 100+ across multiple geographies and cultures \nWhy CBRE\nWhen you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact.